|
How do I place an order?
Once you have our prices, here are a few ways to place an order.
- Order online via the secure link we sent with your e-mail quote.
- Call us toll free, 1-877-222-7457 or 1-866-541-7457 Mon-Fri. Phone
hours are 10:00 A.M. - 6:00 P.M. eastern time.
- Print and mail us the following form with a check or money order:
Order.pdf (requires
Acrobat reader)
back to top
How do I pay for my product?
We offer you a choice of payment options
- Want to avoid credit card finance charges or adding an alternate address
to your card? Apply for instant Same as Cash
financing.
- Payment through Paypal may be requested via our Contact page.
- Cashier checks, Money orders, and RMC gift cards.
- Wire transfers - transaction information is available upon request.
- Personal, Business, Church and School checks. Once the check has cleared
our bank, your order will be shipped. This adds 7 days to your delivery
time.
back to top
Do you send out emails about Specials?
Yes. You can sign up to be emailed our Specials and Newsletters here.
back to top
Do you offer gift cards or gift certificates?
Yes. RMC Audio Gift Cards may be purchased for any dollar amount.
They have no expiration dates or service fees for unused balances and
there is no shipping charge if delivered through the USPS. For further
details or to order one, go to Gift Cards.
Back to top
Does RMC Audio offer financing?
Yes, we now can offer you no interest and no payments for up to six
months.
- Purchase $299 or more with your RMC Platinum Card and pay no interest
and make no payments for 90 days.
- When your total order reaches $499 or more, you pay no interest and
make no payments for 6 months.
The online application is simple and secure. It is protected by using
128-bit secure socket layer technology, ensuring your information remains
confidential.
With immediate credit decisions in most cases, solving your G.A.S.
problem is easy. You can order gear immediately with your new RMC
Platinum card. When checking out, select the RMC Platinum Card option
from the Payment Options drop-down menu.
Back to top
Do you match competitors prices?
If we did we would raise our prices most of the time. We stay in
the lower 1% of all dealers on price. If you find lower let us know and
we will see what we can do.
Back to top
What is the difference between a pre-order and a special order?
A pre-order is for a new product that has not shipped yet or a product
that is temporarily out of stock. Pre-orders do not require a deposit.
You are not charged until your product ships.
Special orders are for low demand products
that we do not stock. Special orders require a 10% non refundable deposit.
Back to top
Why can't I find selling prices on many of your products?
Most manufacturers have established a Minimum Advertised Price (MAP)
policy. As an authorized dealer, we are not allowed to display the price
of a MAP restricted item when our selling price is lower than MAP. You'll
find that our prices are usually much lower than those published in online
shopping carts.
When you call 877-222-7457 or email us,
we can tell you our discounted price, current stock levels and an anticipated
delivery date. You'll
find that our prices are usually much lower than those published via
online shopping carts.
Back to top
How quickly will my price request be answered?
We personally answer every request. During business hours, your requests
are answered within minutes that day. On weekends, holidays and after
hours we still answer requests, however the time delay will be a little
longer.
If you do not receive an e-mail from us there was probably a technical
problem with the e-mail. Check your Spam filters and allow e-mail from
info@RmcAudio.com.
Back to top
You say you'll reply but nothing. Is everyone taking a break?
Our reply has been blocked by a mail filtering
program. Call us at 877-222-7457 toll free 10 AM -6 PM EST.
Back to top
Why should I buy from RMC Audio?
While our low pricing is a large factor in your decision, we know the
level of service we provide is why our customers keep coming back. We
offer safe and on time delivery, open lines of communication and support
during and after the sale. Our customers demand the best gear, the best
service and the best prices. Our goal is to exceed those demands.
Read
our customers feedback.
Check
our standing with the BBB Online Reliability report.
Back to top
Is RMC Audio an authorized dealer?
RMC Audio is an authorized dealer for every product we sell. This
insures your product will be new with full factory warranty.
Back to top
Why do you stop selling some products?
We hold our manufacturers to the same high standards you expect from
us. The manufacturer must: ship fast, be competitively priced, offer
good customer service, be easy to reach and offer a viable product.
If a manufacturer consistently fails in any of these areas, we drop
them.
In a nut shell, we are very selective of the products we promote and
will not sell a product we would not use ourselves.
Back to top
Do you have a printed catalog?
No. Our web site is our catalog. If we had a catalog printed, we could
not afford to discount so deeply.
Back to top
What is your Return policy?
We offer 35 days from invoice date for returns or exchanges.
Our prices for new products are lower than most dealers charge for returned
or B stock products. It is because of this we must charge a restocking
fee for returned products. For more further information, review our Return
policy.
Back to top
How will my product be shipped?
Our free shipping is via Fed Ex Ground. You can specify
priority shipping and only pay any amount over normal ground charges.
We insure every package and require a signature on receipt. Review our
Shipping policy for details. We will not
currently ship with UPS.
Back to top
How fast will my product be shipped?
In stock products ordered by 2 P.M. eastern, will ship the same day
in most cases.
Back to top
Will my product be factory sealed?
We only sell factory fresh gear. Your shipment will arrive in the original
carton and will be double boxed where practical. Large or heavy items
will be opened to allow installation of additional packing. We do this
to insure your new product arrives to you safely. Most dealers would charge
for this service and call it a handling fee.
Back to top
What happens if my product arrives damaged?
Call us. We will have the item picked up and send a replacement at no
cost to you. We take care in packing the products we ship, so our damage
claims are very low.
Back to top
What if my product malfunctions?
We established a product support page to
help you contact the manufacturers. You will find direct links to online
manuals, software updates, warranty information, etc. Each manufacturer
handles warranties in a different way, contact the manufacturer of
your product. RMC Audio is not a service center and does not offer any
in house or extended warranties.
Back to top
What do you do with my personal information?
We always keep your information confidential and will not sell, rent,
share, solicit, trade or barter mail or e-mail lists! Review our
Privacy policy page for complete details.
Back to top
What does "We won't rub cheez on your neck" mean?
You have heard the slogans, Lowest prices, Best service, Huge savings
etc.. We see those slogans everywhere and forget them as fast as they
are read. Our all time favorite is, "One of the largest music stores
in the U.S.". Can there be more than one?
We decided, instead of some chest beating rant, we would just say something
that meant absolutely nothing but would probably be remembered. Besides,
would you want us to rub cheez on your neck?
Back to top
What happened to RiksMusic.com?
As of July 2005 we changed our domain name from RiksMusic.com to
RmcAudio.com. We still have the same deals, service
and ownership as always.
Back to top
Will shopping at RMC Audio solve my GAS* problems?
We have taken care of extreme cases of GAS* with one phone call. *
GAS (Gear Acquisition Syndrome)
back to top
What if my question is not answered here?
E-mail us
back to top
|
